Welcome
Thank you for choosing to shop at UptownPatina.
Our company has all the latest tools to evaluate precious metals and diamonds. We use them to provide accurate descriptions. These tools include, but are not limited to, the Niton XL2 XRF precious metals analyzer, the Gemlogis Taupe Diamond Segregator and the Gemlogis Taupe Diamond Checker.
We welcome questions through Etsy Conversations. If you need more pictures or additional details about one of the items for sale, please ask.
Payments
Payments are all made through the Etsy checkout system. If you are interested in a layaway plan, please let me know and I would be happy to work something out. Send me a conversation with any questions regarding payment plans. We will need to start with a down payment of at least 20%.
Shipping
I typically ship 1 to 2 business days after your order is paid for. I insure all shipments to the USA (50 states and DC only) through the United States Postal Service. I ship 'Signature Required' for sales of $200 or more. Message me to request exceptions to meet your needs.
International shipments are not insured and are at the buyer's risk. If you prefer to upgrade to International shipping via insured FedEx, please request a shipping upgrade quote prior to checkout. International parcels are subject to customs fees and import taxes which are the buyer's responsibility after the sale. I encourage international buyers to provide me their phone number via etsy messages or via a note at checkout, to add to your shipping label.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
I accept returns. Items must be returned by insured mail and they must be returned in the exact condition that they arrived to you. You will receive a full refund, minus the actual cost of shipping, including the packaging cost.
If you are located in the US, or anywhere besides the EU, you have 3 days from delivery to contact me regarding a return. Returns must me shipped back within 7 days of arrival.
If you are in the EU, you have 14 days from delivery to contact me regarding a return.
Customized or personalized listings are not eligible for a return. Items that are polished per your request are considered customized and are not eligible for returns.
Returns and exchanges are limited to only one per customer.
Additional
Additional options, such as ring sizing and polishing, are not included in your purchase unless otherwise specified. Let us know if you have any special requests regarding any customization.
Privacy
I don’t share your information with anyone
Frequently Asked Questions
Gift wrapping and packaging
All jewelry comes in a free gift box secured with a bow